Returns & Refunds

We stand behind every StreetGuard product. If something isn't right, we're here to make it right — this policy explains how.

The 100-Day StreetGuard Guarantee

You have 100 days from the date your order is delivered to request a return for a refund or replacement. To be eligible, your item should be in re-saleable condition with all parts, keys and accessories included where applicable. We understand you'll want to test your device — light use is fine; we simply ask that the product isn't damaged through misuse.

All Returns Must Be Authorised First

Please contact our support team and receive return authorisation before sending anything back. Email support@streetguardsecurity.com with your order number and the reason for your return, and we'll confirm the correct return address and instructions. Because orders may be fulfilled from different locations, the correct return address varies — products sent back without prior authorisation, or to the wrong address, cannot be processed and will not be refunded, except where consumer law requires otherwise.

How It Works

1. Email support@streetguardsecurity.com with your order number and reason for return.
2. We'll reply with simple, authorised return instructions.
3. Once your return is received and inspected, we'll process your refund or send a replacement.

Faulty or Damaged Products

If your product arrives damaged or develops a fault, contact us before sending anything back and include your order number, a description of the fault, and clear photo or video evidence. Once your claim is accepted, you'll be offered a replacement or a refund, and we'll cover return postage for faulty items. Transit damage should be reported within 7 days of delivery where practicable.

Change-of-Mind Returns

Change-of-mind returns under our 100-Day Guarantee follow the same authorisation process. Return shipping for change-of-mind returns is at the customer's cost and must use a tracked service (please keep your tracking receipt). Once we receive and inspect the product, we'll refund the purchase price to your original payment method.

What's Not Covered

• Damage caused by misuse, neglect, improper installation, modification, or failure to follow the included instructions (for example, incorrect wiring of a kill-switch / immobiliser).
• Normal wear and tear.
• Products not purchased from StreetGuard — please contact the original seller.
• Loss or damage occurring in return transit where an untracked service was used.

Refund Processing

Approved refunds are issued to your original payment method within 5–10 business days of us receiving and inspecting your return. If you haven't received an approved refund after 10 business days, check with your bank or card issuer first, then contact us.

Chargebacks

If there's a problem with your order, please contact us first — we resolve almost every issue quickly. Chargebacks filed without first giving us an opportunity to resolve the issue may be disputed with supporting evidence.

Your Consumer Rights

Nothing in this policy excludes, restricts or modifies any rights or remedies you have under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage, and to have goods repaired or replaced if they fail to be of acceptable quality and the failure is not major.

Need help? Email support@streetguardsecurity.com.