Shipping Policy

Everything you need to know about how and when your StreetGuard order arrives.

Where We Ship

We ship across Australia and to New Zealand. Shipping is free on every order, sent with tracked delivery as standard.

Order Processing

Orders are processed within 1–2 business days (Monday–Friday, excluding public holidays). You'll receive a confirmation email when your order is placed, and a second email with tracking once it ships.

Where Your Order Ships From

StreetGuard products are dispatched from our Australian fulfilment partner wherever local stock is available. If an item is temporarily out of stock locally, we may ship it directly from one of our overseas supply partners so you receive it as quickly as possible. The product is identical regardless of dispatch location — the only difference is the carrier and transit time. Where an order contains multiple items, they may arrive in separate parcels, each with its own tracking number, at no extra cost to you.

Estimated Delivery Times

• Australia (metro): 3–7 business days
• Australia (regional): 5–10 business days
• New Zealand: 6–12 business days
• Direct-from-supplier dispatches: typically 8–15 business days

All delivery timeframes shown on this website, at checkout or in correspondence are estimates only. They are provided in good faith based on carrier averages, but are not guaranteed and do not form part of our contract with you. Delays caused by carriers, customs, weather, peak periods or other events outside our control can occur. To the extent permitted by law, a delayed delivery is not grounds for cancellation, refund or compensation. Your rights under the Australian Consumer Law are not affected.

Tracking

Every order is sent with tracking. Tracking events can take 2–5 business days to begin updating after dispatch — this is normal and does not mean your parcel is lost. If your tracking hasn't updated within 5 business days, email support@streetguardsecurity.com and we'll chase it up.

Incorrect Addresses

Please double-check your delivery address at checkout. We're not responsible for orders delivered to an incorrectly entered address. If a parcel is returned to us because of an incorrect or incomplete address, unclaimed delivery, or refused delivery, we can re-dispatch it once a re-shipping fee is paid, or refund the order less our actual shipping costs.

Lost or Missing Parcels

If your tracking hasn't updated for more than 10 business days, or your parcel is marked delivered but hasn't arrived, contact us within 14 days so we can investigate with the carrier. Once an investigation confirms a parcel as lost in transit, we'll send a replacement or issue a full refund.

Questions

Email support@streetguardsecurity.com — we respond within 1–2 business days.